Frequently Asked Questions
Everything you need to know about our stationery and fashion accessories.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days depending on your location. We also offer expedited shipping options at checkout for faster delivery.
What is your return policy for ink and accessories?
We offer a 30-day return window for unused and unopened products in their original packaging. Please note that for hygiene and safety reasons, opened ink bottles cannot be returned.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
Are your fountain pens compatible with other ink brands?
While our pens are optimized for Ferris Wheel Press inks, they feature universal converters and are compatible with most high-quality fountain pen inks.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your delivery's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.